Frequently Asked Questions

Complete an Application Form online or in store.

The quickest and easiest way to request an additional card is to visit myerone.com.au, sign in and follow the simple instructions. Alternatively, you can call us on 13 67 17 and we'll do it for you.

Please notify us of lost/stolen or destroyed cards either online at myerone.com.au or by calling the MYER one Customer Service Centre on 13 67 17. You will normally receive your replacement card within 2 to 3 weeks of notification.

You will become a Silver MYER one Member if you (together with any Additional Cardholder) spend $1500 - $7499 at Myer in a Membership Year, or a Gold MYER one Member if you (together with any Additional Cardholder) spend $7500 or more at Myer in a Membership Year. A Membership Year commences 1 April and ends 31 March.

Members are reviewed for upgrade to Silver and Gold Membership daily, based on spend at Myer from 1 April of the current Membership Year. At the end of the next Membership Year on 31 March, Members who have not spent the required amount during that Membership Year will be downgraded to the appropriate level.

Your Membership level is determined by your spend (together with your Additional Cardholder's spend) at Myer only, so any purchases on your Myer Visa Card outside Myer or with an Affiliate are not included when determining your MYER one Membership level.

As a MYER one Member, you (together with any Additional Cardholder) earn 2 Shopping Credits for every Dollar you spend at Myer. Some Myer Concessions are excluded. Shopping Credits are not earned on purchases of Myer gift cards, lay-by and credit card payments.
You (together with any Additional Cardholder) earn Shopping Credits for every Dollar you spend at an Affiliate. The number of Shopping Credits earned at Affiliates may vary depending on the Affiliate. Please see myeroneaffiliates.com.au for further details.
Shopping Credits are also earned when a Myer Visa Card or Myer Card is used, as described further below. You also have the ability to earn additional Shopping Credits from time to time through special promotions.

Each quarter, for every 2000 Shopping Credits you've earned, your Shopping Credits will be automatically converted into a $20 MYER one Gift Card that we will send you. The more Shopping Credits you earn, the greater the value of the MYER one Gift Card you will receive. For example, if you earn 4000 MYER one Shopping Credits, you will receive a $40 MYER one Gift card. To see your progress towards your next MYER one Gift Card, visit myerone.com.au.

You earn 1 Shopping Credit per Dollar for all purchases made with your Myer Visa Card at Myer. That's a total of 3 Shopping Credits per dollar when used with your MYER one Card!
You also earn 1 Shopping Credit per Dollar spent outside of Myer with your Myer Visa Card, which is capped at 2000 Shopping Credits per month.

You earn 1 Shopping Credit per Dollar for purchases made with your Myer Card at Myer. That's a total of 3 Shopping Credits per Dollar when used with your MYER one Card!

When making a purchase, simply ask the Myer Team Member at the counter to call MYER one on 13 67 17 to obtain your Membership or MYER one Card number.

There are a limited number of Myer Concessions within Myer where Shopping Credits cannot be earned. For a full list of the excluded Myer Concessions, please visit myerone.com.au. Shopping Credits are also not earned on purchases of Myer gift cards, lay-by and credit card payments.

Shopping Credits that have not been converted into MYER one Gift Cards will expire after two years.

You can check your progress online at myerone.com.au. You will need to sign in using your Membership or MYER one Card number and password.

If you earn 2000 Shopping Credits or more in a quarter, at the end of that quarter your issued Shopping Credits will be converted into a MYER one Gift Card to the value of at least $20 that we will send to you.

You can use your MYER one Gift Cards at any Myer store (excluding some Myer Concessions) anywhere in Australia. For a full list of the excluded Myer Concessions, please visit myerone.com.au.

You can use your MYER one Gift Cards to treat yourself to anything you’ve been wanting at Myer (excluding some Myer Concessions) – even sale items. For a full list of the excluded Myer Concessions, please visit myerone.com.au.

If you want to treat someone else, you can give your MYER one Gift Cards to a relative or a friend.

Yes, the expiry date is printed on the MYER one Gift Card.

You can change your password online by logging in using the Member Login page, selecting ‘my membership details’ from the toolbar at the top of the page, and then selecting ‘password’ from the menu on the left hand side of the screen.

You can update your profile instantly online. Requests made by telephone or post will be actioned, whenever possible, within 24 hours of receipt at the MYER one Customer Service Centre.