This Privacy Notice contains important information about the privacy of MYER one Members and Additional cardholders and communications sent by MYER one and Myer Pty Ltd (ABN 83 004 143 239) (Myer). By using your MYER one card, you agree to the terms of this Privacy Notice, as amended from time to time.
The MYER one program is a loyalty program which gives Members the opportunity to receive benefits such as Reward Cards, exclusive offers, special promotions, invitations to events and updates about the latest fashions, homewares, beauty and electrical products. An important part of this is Myer’s ability to communicate with Members. This Privacy Notice explains how Myer collects, uses, discloses and otherwise handles the personal information of MYER one Members and Additional cardholders, and how we communicate with Members.
This Privacy Notice is available on the MYER one website at www.myerone.com.au, or you can request a copy by contacting the MYER one Customer Service Centre. Myer's main Privacy Policy which explains how Myer collects and handles other personal information can be found at www.myer.com.au. Information you provide to Myer may potentially be covered by both this Privacy Notice and the Myer Privacy Policy.
Personal information includes information about an individual who is identified or reasonably identifiable. The personal information we collect about MYER one Members and Additional cardholders includes:
If you don't provide us with the information requested on the MYER one Application Form, or agree to our subsequent collection of your personal information as outlined in this Privacy Notice, we may not be able to enrol you as a Member.
MYER one Members can transact with Myer and its Affiliates anonymously, by paying cash in-store for purchases and not presenting their MYER one card. However, if you don't provide us with your MYER one details, you will not earn Shopping Credits. You can also view the MYER one website and make general phone queries without having to identify yourself, but if you would like to make specific enquiries about your membership we may not be able to assist you without identifying yourself.
Information is automatically collected through your use of the Myer and MYER one websites, Affiliates’ websites and the MYER one App, through cookies. Cookies are small text files that websites or apps may place on your computer or device. Most often, cookies are used to recognise repeat users of websites and remember user preferences. We may collect this information both
anonymously and in relation to user accounts. Cookies are also used to allow the website to track usage behaviour and aggregate data to allow Myer to customise a user's experience on their websites.
For example, when you visit the Myer website or use the MYER one App, we may use cookies to record information including your server address, the date and time of your visit, the pages you viewed, any documents you downloaded and the type of browser and operating system you used. The information is used and disclosed by Myer for purposes including statistical analysis and to assist Myer to improve the functionality and usability of the website and MYER one App.
Similarly, when you use the MYER one App, Myer may periodically collect and use technical data and related information (including technical information about your mobile device and system preferences), to facilitate the provision of software updates, software support and other services related to the MYER one App.
Myer only collects sensitive information (eg health information) where it is reasonably necessary for our functions or activities and either you have consented, or we are required or authorised by law to do so.
The main purposes for which we collect, hold, use and disclose personal information about Members and Additional cardholders are set out below:
to enrol Members and Additional cardholders in the MYER one program
to administer MYER one Memberships, including issuing MYER one cards, administering your account and providing you with Progress Summaries
to provide you with MYER one Shopping Credits, MYER one Reward Cards and Additional MYER one Benefits
to administer your Myer-branded credit card (if applicable)
to contact and communicate to Members and Additional cardholders information about:
the MYER one Program, including Quarterly Mailers and information about our special promotions, events, product launches and other special offers and discounts
other loyalty programs operated within Myer stores
offers from other Myer partners or MYER one Affiliates
performing research and statistical analysis, including for customer satisfaction and product and service improvement purposes. This may include matching information we collect against other information held by third parties. (We may also use and disclose de-identified data about MYER one Members and Additional cardholders for these purposes)
to help Myer tailor existing or develop new products, services or offers, and to help us selectively target promotional offers and opportunities
protecting the security of our stores, staff, customers, suppliers and merchandise (including theft and fraud prevention)
answering queries and resolving complaints
general planning and administration purposes
We may also collect, hold, use and disclose personal information for other purposes explained at the time of collection or which are required or authorised by or under law, and for which you have provided consent.
By providing your address, email address and telephone numbers to Myer, you consent to Myer contacting you for the purposes set out above. We may send this information in a variety of ways, including by mail, email, social media, SMS, MMS, telephone and for those members who have downloaded it, the MYER one App. You can opt out of being contacted by:
contacting the MYER one Customer Service Team by email at privacy@myer.com.au, by phone on 13 67 17 or by sending a letter to the Privacy Officer, MYER one, Level 7, 800 Collins Street, Docklands, Victoria 3008
advising us if you receive a marketing call that you no longer wish to receive these calls
using the unsubscribe facility that we include in our commercial electronic messages (such as emails and SMS) to opt out of receiving those messages
You can opt out of receiving notifications on the MYER one App if you turn off Push Notifications in the settings.
If you opt out of being sent hardcopy correspondence, we may not be able to provide you with some of the main benefits of the MYER one program, such as Reward Cards. You may wish to consider receiving electronic Reward Cards using the MYER one App.
If you provide us with an email address or phone number, you consent to electronic communication such as notices or reminders being sent to you via that email address or phone number. Your email address must be unique, and for your security we recommend it is only accessible by you.
We may share the personal information of Members and Additional cardholders with third parties where appropriate for the purposes set out above, including:
MYER one Affiliates
the third parties that provide MYER one products and services on our behalf, including the MYER one box office, the MYER Wine Club, and Myer-branded credit card (eg the Myer Visa Card provided by GE Capital Finance Australia ABN 42 008 583 588)
Myer's contracted service providers or partners, including: delivery and shipping providers, overseas and local agents, information technology service providers, venues and event organisers, marketing and communications agencies, research and statistical analysis providers, call centres, hard copy and electronic mail houses, manufacturers and suppliers, external business advisers (such as recruitment advisors, auditors and lawyers), and those third parties who offer Myer-branded products, such as insurance or credit card facilities
Regulatory, investigative or government bodies to comply with laws
We may ask one of these third parties to contact you directly for a specific purpose, and provide us with information collected from you in the course of providing the relevant products or services.
We may disclose personal information to overseas recipients, who are located in places such as Japan, Singapore, Hong Kong, India, the Philippines, the United States of America and other countries or jurisdictions depending on the nature of the services those recipients provide to Myer (for example storing data via a cloud service, or where Myer’s customer relationship management system is hosted on servers located overseas, or where delivery address information for online orders is managed via a third party located overseas).
We hold personal information in a number of ways, including in printed documents, electronic databases and email contact lists. Printed documents may be held at Myer’s head office, or archived in boxes and stored in secure offsite facilities. We take reasonable steps to:
ensure that the personal information that we collect, use and disclose is accurate, up to date and complete and (in the case of use and disclosure) relevant;
protect the personal information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure; and
destroy or permanently de-identify personal information that is no longer needed for purposes permitted by the Australian Privacy Principles.
You can help us keep your information up to date, by letting us know about changes to your details.
The steps we take to secure personal information include website protection measures, security restrictions on access to Myer's computer systems, controlled access to Myer's corporate premises, policies on document storage and security, personnel security and training and workplace policies.
While we endeavour to protect the personal information of users of our website and MYER one App, we cannot guarantee the security of information you disclose online: you disclose that information at your own risk. If you are concerned about sending your information over the internet, you can contact Myer as set out in section 8. You can also help protect your personal information by keeping your account details confidential. If you become aware of any security breach, please let us know as soon as possible.
Links to third party sites that are not operated or controlled by Myer are provided for your convenience. Myer is not responsible for the privacy or security practices of those sites, which are not covered by this Privacy Notice. Third party websites should have their own privacy and security policies, which we encourage you to read before supplying any personal information to them.
Members and Additional cardholders can access, update or correct their MYER one contact information by:
logging into the myerone.com.au website, selecting 'account details' from the menu at the top right of the page
accessing the MYER one App and selecting 'account details' from the menu at the top right of the page
contact the MYER one Customer Service Team 13 67 17. We may ask you to verify your identity first.
We also reserve the right to charge a nominal fee to cover retrieval costs in the event of a complex or comprehensive request for access. There is no charge for submitting a request to access or correct your personal information. We may require Additional cardholders to have requests for changes to be validated by the primary cardholder.
If you would like more information about how we manage your personal information, or if you have any further queries, or wish to lodge a complaint in relation to an alleged breach of the Privacy Act, please contact our Privacy Officer by:
All complaints received by the Privacy Officer will be dealt with fairly and in a timely manner considering all the circumstances of the complaint.
In most cases, we expect that complaints will be investigated and a response provided within 30 days of receipt of the complaint. If the matter is more complex and our investigation may take longer, we will contact you and tell you when we expect to provide our response.
Myer may amend this Privacy Notice from time to time. The current version will be posted on the MYER one website and a copy may be obtained by contacting the MYER one Customer Service Centre on 13 67 17.
Myer will give you at least 30 days notice of any material changes to this Privacy Notice. You agree that you will notify any Additional cardholder of those changes. If you do not agree with any change to this Privacy Notice, you have the right to terminate both your own and any Additional cardholder's participation in the MYER one program in accordance with clause 11.3 of the MYER one program Terms and Conditions.
Capitalised terms used in this Privacy Notice have the meaning given in the MYER one program Terms. The word "includes" in any form in this Privacy Notice is not a word of limitation.