answers

Most Frequently Asked Questions

MYER one Credits

How do I earn MYER one Credits?
As a MYER one Member, you (together with your Additional Cardholder) earn 2 Standard MYER one Credits for every dollar you spend on eligible transactions at Myer. MYER one Credits are not earned on purchases of gift cards, purchases made on the eBay Myer store, Give Registry non-merchandise donations, lay-by payments or credit card payments, delivery fees, Tesla, Mural Hall and some food and service outlets.

You (together with your Additional Cardholder) can also earn MYER one Credits at participating Partners of the MYER one Program. The number of MYER one Credits earned at a Partner may vary depending on the Partner. A minimum spend or special conditions may apply.

Please see myeroneaffiliates.com.au for further details.

Bonus MYER one Credits can also be earned as a result of promotional or incentive programs offered from time to time or on eligible purchases using the Myer branded credit card.
How do I check my MYER one Credits balance?
You can check your balance by logging into your membership at myerone.com.au or via the MYER one App.

 
My MYER one Credits balance has changed. Why is this?
Myer has reviewed all MYER one Member records and identified members who have multiple MYER one Memberships. Duplicate MYER one Memberships have been merged and MYER one Credit balances have been moved to the MYER one Membership that has been most recently used.
 
Why have my MYER one Credits balance reduced?
This can occur at the end of each Program Quarter when you have reached the minimum of 2000 MYER one Credits which are then converted into a MYER one Reward.
How do MYER one Credits become MYER one Rewards?
Every 2000 MYER one Credits you've earned in a Program Quarter, will be converted into a $20 MYER one Reward. We will either send you a Reward in the mail, or if you have logged into the MYER one App, a digital Reward will be sent directly to your MYER one App.
How many MYER one Credits do I receive when I use my Myer branded credit card?
You earn 1 Bonus MYER one Credit per Dollar for eligible transactions made with your Myer branded credit card.
My MYER one Credit balance seems inaccurate. How often does it update?
Your MYER one Credit balance usually updates within 48 hours. For purchases outside of Myer, please refer to the MYER one Program Terms. Your smartphone or tablet requires internet connectivity to refresh your balance when using the MYER one App.
Do MYER one Credits expire?
MYER one Credits that have not been converted into MYER one Rewards will expire after two years from date of purchase.

My Profile

How can I change my password?
You can change your password online at myerone.com.au or by logging into the MYER one App.
How do I update my details?
You can update your contact details by logging into your Membership at myerone.com.au or via the MYER one App.
I have changed my name, how can I update it?
You can change your name by contacting our Customer Service Centre on 13MYER (13 69 37).

MYER one Membership

How do I become a MYER one Member?
You can join MYER one by downloading the MYER one App, in-store or at myerone.com.au
How do I become a Silver, Gold or Platinum MYER one Member?
You will become a Silver MYER one Member if you (together with your Additional Cardholder) spend $1500 - $5999.99 at Myer in a Membership Year, or a Gold MYER one Member if you (together with your Additional Cardholder) spend $6000 or more at Myer in a Membership Year.

A membership year commences 1 April and ends 31 March.

Platinum MYER one Membership is by invitation only, in April.
At the end of the next Membership year, 31 March, MYER one Members who have not spent the required amount during that Membership Year will be downgraded to the appropriate Tier.
How can I find out what my MYER one Tier is?
Your MYER one Tier can be found by either logging into your Membership at myerone.com.au or via the MYER one App.
Do purchases on my Myer branded credit card influence my MYER one tier?
Your MYER one Tier is determined by your spend (together with your Additional Cardholder's spend) at Myer only, so any purchases on your Myer branded credit card outside of Myer, or with a MYER one Partner are not included when determining your MYER one Tier.
How do I add an Additional Card holder?
You can request an Additional card by logging in to your Membership at myerone.com.au
You will normally receive your additional card within 2 to 3 weeks of request. Once your Additional Cardholder receives their card, they can download and login to the MYER one App to have access to a digital MYER one Card.
I am a Primary Cardholder and I have been told my MYER one Membership is inactive. What does this mean?
Myer has reviewed all MYER one Member records and identified Members who have multiple MYER one Memberships. Duplicate MYER one Memberships have been merged and MYER one Credit balances have been moved to the MYER one Membership that has been most recently used.

If you have been notified that your MYER one Membership is inactive, log in with the MYER one number you most recently transacted with to access all your MYER one Membership information. Alternatively, call the Customer Service Centre on 13 67 17 for assistance.

If your inactive MYER one Membership had an Additional Cardholder you will need to add your Additional Cardholder to your active Membership. You can add your Additional Cardholder to your active MYER one Membership by logging in to myerone.com.au, or alternatively call Customer Service Centre on 13 67 17.

 
I am an Additional Cardholder and I have been told my MYER one Membership is inactive. What does this mean?
If you are advised your Membership is inactive, please ask your Primary Cardholder to call Customer Service Centre on 13 67 17 to re-activate your MYER one Membership.
Can you stop sending me promotional material?
You can update your communication preferences by logging into your MYER one account at myerone.com.au, clicking on the unsubscribe links provided or by contacting us at privacy@myer.com.au
What do I do if I lose my MYER one Card?
You can order a new card by logging into your account at myerone.com.au. To do this, you will need your MYER one Member number, this can be found on a previous Myer receipt (your MYER one Member number will be printed on the bottom of the receipt). You will normally receive your replacement card within 2 to 3 weeks of request. In the meantime, be sure to quote your MYER one Member number in-store or online when making purchases so you don't miss out on earning MYER one Credits.

Alternatively, you can choose to have access to a digital MYER one Card by downloading the MYER one App, selecting ‘I’M A MEMBER,’ followed by ‘Forgot Member number’ and then follow the prompts.
 

MYER one Rewards

What can I purchase with my MYER one Rewards?
You can use your MYER one Rewards for purchases online at myer.com.au or in any Myer store – even on sale items. MYER one Rewards cannot be used for purchases made on the eBay Myer store, gift card purchases, credit card payments, Give Registry non merchandise donations, Mural Hall and some food and service outlets.
How do I check the progress towards reaching my next MYER one Reward?
You can check your progress by logging into your MYER one account online at myerone.com.au or by downloading and logging into the MYER one App
When will I receive MYER one Rewards?
MYER one Rewards are issued quarterly, when you have reached a minimum of 2000 MYER one Credits. We will either send you a Reward in the mail, or if you have logged into the MYER one App, a digital Reward will be sent directly to your App. The Program Quarters are:
  • 1 Jan – 31 Mar; Rewards earned in this quarter will generally be issued in May
  • 1 Apr – 30 Jun; Rewards earned in this quarter will generally be issued in August
  • 1 Jul – 30 Sep; Rewards earned in the quarter will generally be issued in November
  • 1 Oct – 31 Dec; Rewards earned in this quarter will generally be issued in February
How do I check my Reward balance?
You can check your Reward balance at any time by visiting retail.myergiftcards.com.au, in-store at the service desk or by calling 1300 398 226.
 
Do MYER one Rewards expire?
MYER one Rewards do expire. You can check your Reward expiry by visiting retail.myergiftcards.com.au or calling 1300 398 226. If you have downloaded and logged into the MYER one App, you can view the ‘Valid To’ date on the Reward displayed in your MYER one App.
 

MYER one App

What are the benefits of the MYER one App?
When you login into the MYER one App you will have access to your digital MYER one Card, you can view your MYER one Credit balance, purchase history, access any eligible MYER one Rewards, plus much more
 
What devices support the MYER one App and how do I download it?
The MYER one App supports iPhone 4S and above and Android version 4 and above. You can download the MYER one App from the Apple App Store and the Google Play Store.
What password do I use to login to the MYER one App?
If you are an existing MYER one Member and have logged into myerone.com.au previously, you can log into the App by using the same password. If you have never logged into myerone.com.au, select ‘I’M A MEMBER’ in the MYER one App, enter your MYER one Member number and follow the prompts.
I have forgotten my MYER one password. Can I still log into the MYER one App?
You will need to reset your password by selecting ‘I’M A MEMBER’ in the App, entering your MYER one Member number and following the prompts.  
The MYER one App has asked if I wish to accept push notifications, why?
Push notifications will notify you of sale events, offers and when MYER one Rewards are sent to your App. You can manage your push notifications at any time form your smartphone settings.
Can I join the MYER one Program using the MYER one App?
You can join MYER one using the MYER one App and you will then have access to a digital MYER one Card straight away.
If I join the MYER one Program using the MYER one App, will I receive a plastic MYER one Card?
If you join MYER one using the MYER one App, you will have access to a digital MYER one card and will not receive a plastic card.
If I login to the MYER one App, will I still receive my MYER one Rewards in the mail?
Once you have logged in to the MYER one App, any eligible MYER one Rewards will be sent directly to your App. You will no longer receive Rewards in the mail.
I am an Additional Cardholder. Can I log into the MYER one App?
As an Additional Cardholder you can log into the MYER one App. If you are have previously logged into myerone.com.au, you can log into the MYER one App using the same password. If you have never logged into myerone.com.au, select ‘I’M A MEMBER’ in the App, enter your MYER one Member number and follow the prompts.

Your access will be limited to information on your card only (and will not include information of the Primary Cardholder).
I have deleted the MYER one App, how do I access my Rewards?
You will need to download the MYER one App and log back in to have access to any eligible Rewards. Alternatively, please contact the MYER one Customer Service Team on 13MYER (13 69 37).