Frequently Asked Questions
Additional Cardholder Removal
Primary Cardholder Impact
Why is my Additional Cardholder being removed from my account?
We're making a change to the MYER one program to support future program enhancements, allowing us to reward all members and further personalise the member experience.
On 5 August 2025, MYER one is moving to single Member accounts. This means that Myer will no longer have Additional Cardholders, and existing Additional Cardholders will be removed from your account.
Additional Cardholders can sign-up to MYER one from 6 August 2025 to have their own account, where they will be able to earn their own Rewards and access benefits such as the Birthday Reward and exclusive offers.
On 5 August 2025, MYER one is moving to single Member accounts. This means that Myer will no longer have Additional Cardholders, and existing Additional Cardholders will be removed from your account.
Additional Cardholders can sign-up to MYER one from 6 August 2025 to have their own account, where they will be able to earn their own Rewards and access benefits such as the Birthday Reward and exclusive offers.
Can I add an Additional Cardholder?
Due to future planned program enhancements, you can no longer add an Additional Cardholder to your account as MYER one is moving to single Member accounts from 5 August 2025.
Can I update my Additional Cardholder details online?
Due to future planned program enhancements, you can no longer update your Additional Cardholder details online.
What happens to my Membership tier when my Additional Cardholder is deleted?
There is no impact to your tier. Your Additional Cardholder will continue to contribute to your tier until 4 August 2025.
What happens to the credits generated by my Additional Cardholder after their details are deleted from my account?
You will continue to earn and retain credits for purchases made by your Additional Cardholder until 4 August 2025. The purchase history for your Additional Cardholder will remain in your account, even after the Additional Cardholder has been removed.
Additional Cardholder Impact
How can I check if I am an Additional Cardholder?
To check if you are an Additional Cardholder, review your 16 digital member number on your MYER one membership card. If the second last digit is a 2 then you are an Additional Cardholder.
Why is my account being removed?
We're making a change to the MYER one program to support future program enhancements, allowing us to reward all members and further personalise the member experience.
On 5 August 2025, MYER one is moving to single Member accounts. This will mean that every MYER one member will be able to earn their own Rewards and access benefits such as the Birthday Reward and exclusive offers.
As a result of this change, MYER one will no longer have Additional Cardholders, and your details will be deleted from the Primary Cardholder’s account. Your Myer Online shopping account will also be deleted, and you will no longer be able to access the App with your Additional Cardholder login.
On 5 August 2025, MYER one is moving to single Member accounts. This will mean that every MYER one member will be able to earn their own Rewards and access benefits such as the Birthday Reward and exclusive offers.
As a result of this change, MYER one will no longer have Additional Cardholders, and your details will be deleted from the Primary Cardholder’s account. Your Myer Online shopping account will also be deleted, and you will no longer be able to access the App with your Additional Cardholder login.
Why can't I update my details on MYER one?
MYER one will move to single Member accounts and the MYER one program will no longer have Additional Cardholders from 5 August 2025. As a result, you can no longer update your Additional Cardholder account details online.
Will I be able to login to MYER one using my existing credentials?
Yes, you will continue to have access and can log in to MYER one until 4 August 2025. After this date, you will no longer be an Additional Cardholder and your access to MYER one including the MYER one App and your Myer Online shopping account will be deleted.
From 6 August 2025, you can sign up to be a MYER one Member and earn credits and be rewarded for shopping online or in-store.
From 6 August 2025, you can sign up to be a MYER one Member and earn credits and be rewarded for shopping online or in-store.
Can I continue to use my MYER one card when I shop?
Yes, you will be able to continue to use your Additional Cardholder card until 4 August 2025, and your purchases will be added to your Primary Cardholder’s account.
From 6 August 2025, you can join MYER one and earn credits and rewards yourself. A new MYER one membership number will be sent to you as part of your welcome email.
From 6 August 2025, you can join MYER one and earn credits and rewards yourself. A new MYER one membership number will be sent to you as part of your welcome email.
Does the removal of my account impact my Myer Online shopping account?
Your Additional Cardholder account is linked to your Myer Online shopping account. This means that you will continue to have access to your Myer Online shopping account until 4 August 2025, after which your account will be deleted, and you will need to checkout as a guest. If you would like to retain a copy of your order history, please login to your account and save them before 4 August 2025.
From 6 August 2025, you can continue to check out as a guest or create your own MYER one account which can also be used when you shop online.
From 6 August 2025, you can continue to check out as a guest or create your own MYER one account which can also be used when you shop online.
Will I continue to receive updates on my Myer Online shopping after my account is deleted?
If you shop on Myer Online prior to 4 August 2025, you will continue to receive your tax invoice when your order/products are being despatched. You will also continue to receive email updates on the progress of your order. Emails will be sent to the email address used to place the order.
How can I continue to be a part of the MYER one program?
You will be able to join the MYER one program online or in-store from 6 August 2025 where you will be able to earn your own Rewards and access benefits such as the Birthday Reward and exclusive offers.
If you wish to join before 6 August, you can call the Customer Experience Team and request that they delete your Additional Cardholder and Myer Online Shopping account manually, after which you can create a new MYER one account by visiting https://www.myer.com.au/account/register .
If you wish to join before 6 August, you can call the Customer Experience Team and request that they delete your Additional Cardholder and Myer Online Shopping account manually, after which you can create a new MYER one account by visiting https://www.myer.com.au/account/register .
Can I retain my Additional Cardholder number instead of creating a new one?
Unfortunately, you cannot retain your Additional Cardholder number after 4 August 2025. If you wish to continue to be a part of the MYER one program, please create a new account from 6 August 2025, where a MYER one membership number will be assigned to you.
If I create a new account, will I retain my previous tier status?
Tier status applies to the Primary Cardholder account. If you create a MYER one account, your tier status will start as a Member.
What happens to my credits when my account is deleted?
The credits you earned until 4 August 2025 will remain on the Primary Cardholder’s account.
What happens to my transaction history when my account is deleted?
You will no longer be able to login and access your transaction history from 5 August 2025, this includes your MYER one transactions, MYER one App and Myer Online shopping orders.
If you would like to retain a copy of your transaction records, please login to your account and save them before 4 August 2025.
Please note that if you create a MYER one account, your previous transactions as an Additional Cardholder or Myer Online shopping cannot be transferred.
If you would like to retain a copy of your transaction records, please login to your account and save them before 4 August 2025.
Please note that if you create a MYER one account, your previous transactions as an Additional Cardholder or Myer Online shopping cannot be transferred.
How can I save my purchase history?
Please note, you will only have access to this transaction history within the MYER one app and on myer.com.au until the 4 August 2025. We encourage you to login and save these details prior to this date.
Your transaction history can be found within the Purchases section of the MYER one app. The app contains both your instore and online purchases.
You can click on each individual purchase within this section to access further details on your transaction. It is recommended that you screenshot the order reference number for any products where you might require this purchase history.
You can also access your Myer online shopping transactions by logging into your account on myer.com.au and navigating to your purchases within the My Account page ( https://www.myer.com.au/myaccount/purchases/orders ). You can save this order history by taking a screenshot.
We also encourage you to keep receipts for any in-store purchases.
Your transaction history can be found within the Purchases section of the MYER one app. The app contains both your instore and online purchases.
You can click on each individual purchase within this section to access further details on your transaction. It is recommended that you screenshot the order reference number for any products where you might require this purchase history.
You can also access your Myer online shopping transactions by logging into your account on myer.com.au and navigating to your purchases within the My Account page ( https://www.myer.com.au/myaccount/purchases/orders ). You can save this order history by taking a screenshot.
We also encourage you to keep receipts for any in-store purchases.
What if I need to return something after my account has been deleted?
Your rights to obtain a refund is not affected by the change, so long as you meet the requirements of the Myer Returns Policy. Please note that if you have changed your mind, you will need to provide proof of purchase. We suggest that you retain your instore or email tax invoice or save your purchase history before 4 August 2025.
I am trying to create my own MYER one account, but I am receiving an error message. What can I do?
If you are trying to set up a MYER one account prior to your details being deleted on 5 August 2025, please check that the email address and phone number is not the same used on your Additional Cardholder membership. If you wish to use the same email and phone number, please contact our Customer Experience team and request that they delete your Additional Cardholder account and Myer Online shopping account manually.
You will be able to join the MYER one program online or in-store with the email address in your Additional Cardholder membership from 6 August 2025, without needing to contact the Customer Experience team.
You will be able to join the MYER one program online or in-store with the email address in your Additional Cardholder membership from 6 August 2025, without needing to contact the Customer Experience team.
What will happen to the missing Credits I reported via the mobile app?
For transactions until 4 August 2025, Credits will continue to be added to the linked Primary Cardholder’s account.
MYER one now at Just Group
How do I start using my MYER one membership?
MYER one will send you an email with an activation link to your valid email address from 1 August 2025. It will lead you to an activation page where you need to complete your details and create a password. Your MYER one membership number will be displayed upon successful activation so you can immediately start enjoying the benefits of MYER one.
If you cannot find the email from MYER one, you may go directly to myer.com.au or download the MYER one mobile app and put in your email address in the sign in page. Follow the prompt to activate your account.
If you cannot find the email from MYER one, you may go directly to myer.com.au or download the MYER one mobile app and put in your email address in the sign in page. Follow the prompt to activate your account.
Will I be able to use my Just Shop Rewards in Myer?
All issued Just Shop Rewards expired on July 26, 2025. All Rewards and benefits not redeemed have been forfeited.
Can I sign-up to MYER one in a Dotti, Jacqui E, Jay Jays, Just Jeans, Portmans or Myer stores?
Yes, if you are not a MYER one member, our team members can help you sign up as a new member in store.
How many credits do I earn under the MYER one program?
Once you become a MYER one member, you will earn 2 Credits per $1 spent in-store or online at Myer, Dotti, Jacqui E, Jay Jays, Just Jeans or Portmans.
When will I get my Reward?
Every 1,000 credits earns you a $10 Reward, sent to you quarterly. Next quarterly Rewards will be issued in October. The Reward can be redeemed in-store or online at Myer, Dotti, Jacqui E, Jay Jays, Just Jeans or Portmans. There is no minimum spend when using your Reward.
Will I get a sign-up bonus if I Opted-in to the MYER one program?
No, however, you will have opportunities to earn bonus credits from time-to-time through promotional and bonus credit offers.
What will happen to my online purchases from Dotti, Just Jeans, Portmans, Jay Jays and Jacqui E made before 1 August 2025?
Purchases made will be fulfilled and delivered as normal.
For purchases made from 1 August 2025, please enter your MYER one membership number to earn Credits.
For purchases made from 1 August 2025, please enter your MYER one membership number to earn Credits.
How do I join MYER one?
You can join MYER one at https://www.myer.com.au/account/register , by downloading the MYER one App, or at any Dotti, Jacqui E, Jay Jays, Just Jeans, Portmans or Myer store.
I am already a MYER one Member. Do I need to do anything?
No, just like you do today at Myer, simply present your MYER one membership card or MYER one App in-store at the point of sale or enter your membership number at the checkout online to earn MYER one Credits at Dotti, Jacqui E, Jay Jays, Just Jeans, Portmans and Myer.
Why do I need to complete my membership for MYER one?
We want to ensure that MYER one has up-to-date information about you, so you don’t miss out on your Rewards, benefits and future offers from Dotti, Jacqui E, Jay Jays, Just Jeans, Portmans and Myer. As soon as you complete your membership, you can start earning Credits.
When did the Just Shop Rewards program close?
The Just Shop Rewards loyalty program closed on 30 June 2025.
I’m having trouble logging into my MYER one account. What do I do?
Ensure that you have used your MYER one login details, these may be different to your login used for Dotti, Jacqui E, Jay Jays, Just Jeans, or Portmans.
If you are unsure of the password, please follow the forgotten password steps.
If you are unsure of the password, please follow the forgotten password steps.
Why is the First Name & Last Name on my MYER one Account the same?
Your previous Just Shop Rewards membership only had a first name recorded, and MYER one requires a surname as part of registration. You can update your details by logging into your account online at myerone.com.au .
Can I use my MYER one Birthday, Anniversary and Quarterly Rewards at a Dotti, Jacqui E, Jay Jays, Just Jeans, & Portmans store?
Yes, you can use your MYER one Rewards, including Birthday and Anniversary Rewards at Dotti, Jacqui E, Jay Jays, Just Jeans, & Portmans stores.
Will my spend at Dotti, Jacqui E, Jay Jays, Just Jeans and Portmans earn towards my membership tier?
No, spend at Partners is not included in determining your MYER one membership tier. Dotti, Jacqui E, Jay Jays, Just Jeans and Portmans are Partners of the MYER one Program.
Do I get free delivery on my purchases at Dotti, Jacqui E, Jay Jays, Just Jeans and Portmans?
No, free Standard Delivery and free Big and Bulky Delivery is available on Myer purchases only.
Gold and Platinum Members receive free standard delivery on purchases from Myer online (myer.com.au) within metropolitan Australia. Excludes items that require Big and Bulky delivery.
Platinum Members receive complimentary Big & Bulky delivery on purchases from Myer stores and online (myer.com.au) within metropolitan Australia.
Gold and Platinum Members receive free standard delivery on purchases from Myer online (myer.com.au) within metropolitan Australia. Excludes items that require Big and Bulky delivery.
Platinum Members receive complimentary Big & Bulky delivery on purchases from Myer stores and online (myer.com.au) within metropolitan Australia.
Do I get free gift wrapping on my purchases at Dotti, Jacqui E, Jay Jays, Just Jeans and Portmans?
No, free gift wrapping is available on Myer purchases for Gold and Platinum Members.
MYER one - multiple accounts
Why can I only have one MYER one account?
As per the MYER one program Terms and Conditions, only one Membership can be held per person, you must have a unique email address per account. Myer retains the right to close any accounts deemed as opened by the same individual. You can find our full Terms and Conditions at https://www.myerone.com.au/TermsAndConditions
What is an ongoing account?
The single MYER one account that has been selected to keep for ongoing use within the MYER one program.
I’ve chosen my account, when are my Credits and Transaction History going to be merged?
It may take up to 30 days after you submit your response for any qualifying Credits and transaction history to be transferred to your ongoing account.
Can I update the details of my ongoing account?
You can update your contact details by logging into your membership at myerone.com.au or via the MYER one App. You can also add or update your email address at one of our registers in-store.
If you’re having trouble logging in, please contact the Myer Experience Centre on 13MYER (13 69 37).
If you’re having trouble logging in, please contact the Myer Experience Centre on 13MYER (13 69 37).
What do I do if I don’t have the MYER one card for the ongoing account?
You can access your digital MYER one Card by downloading the MYER one App and logging in with the 16 digit Member number of your ongoing account. If you don’t have your 16 digit Member number, simply select ‘I’M A MEMBER,’ followed by ‘Forgot Member number’ and follow the prompts.
Can I update the password of my ongoing account?
You can change your password online at myerone.com.au or by logging into the MYER one App.
If you’re having trouble logging in, please contact the Myer Experience Centre on 13MYER (13 69 37).
If you’re having trouble logging in, please contact the Myer Experience Centre on 13MYER (13 69 37).
How do I continue to earn Credits on online purchases?
You will need to make sure that your ongoing account is linked to your Myer online account, to continue to earn Credits on your online purchases.
To check which MYER one membership is linked to your online account;
- Login to the myer.com.au website
- Navigate to the MYER one section, and you will find the MYER one Membership Number linked to your online account
- If this is different to your ongoing account Membership number, you can update this by clicking ‘EDIT’
If you need any more information on linking your accounts, simply follow the instructions at https://www.myer.com.au/content/link-your-myer-one-account
To check which MYER one membership is linked to your online account;
- Login to the myer.com.au website
- Navigate to the MYER one section, and you will find the MYER one Membership Number linked to your online account
- If this is different to your ongoing account Membership number, you can update this by clicking ‘EDIT’
If you need any more information on linking your accounts, simply follow the instructions at https://www.myer.com.au/content/link-your-myer-one-account
How do I check which MYER one account is linked to my App?
- Open the App and navigate to the ‘Card’ page
- Click on the card image to reveal the Membership Number that is logged into the App
- If this is different to your ongoing account Membership number, you will need to log out of the MYER one App by navigating to the ‘Profile’ page
- Once you are logged out, select ‘I’m a Member’ on the home screen, enter your ongoing Membership Number and follow up the prompts to sign in
- Click on the card image to reveal the Membership Number that is logged into the App
- If this is different to your ongoing account Membership number, you will need to log out of the MYER one App by navigating to the ‘Profile’ page
- Once you are logged out, select ‘I’m a Member’ on the home screen, enter your ongoing Membership Number and follow up the prompts to sign in
MYER one Credits
How do I earn MYER one Credits?
As a MYER one Member, you (together with your Additional Cardholder) earn 2 Standard MYER one Credits per $1 spent on eligible transactions at Myer. MYER one Credits are not earned on purchases of gift cards, lay-by payments, delivery fees, Mural Hall and some food and service outlets.
Bonus MYER one Credits can also be earned as a result of promotional or incentive programs, offered from time to time.
Bonus MYER one Credits can also be earned as a result of promotional or incentive programs, offered from time to time.
How do I check my MYER one Credits balance?
You can check your balance by logging into your membership at myerone.com.au or via the MYER one App.
How do MYER one Credits become MYER one Rewards?
Every 1000 MYER one Credits you've earned in a Program Quarter, will be converted into a $10 MYER one Reward. These Rewards are known as MYER one Quarterly Rewards.
Why have my MYER one Credits balance reduced?
This can occur at the end of each Program Quarter when you have reached the minimum of 1000 MYER one Credits which are then converted into a MYER one Reward.
My MYER one Credit balance seems inaccurate. How often does it update?
Your MYER one Credit balance usually updates within 48 hours for in-Store purchases or within 24 hours after you receive confirmation that ‘your order is ready for delivery,’ for online orders.
Your smartphone or tablet requires internet connectivity to refresh your balance when using the MYER one App
Your smartphone or tablet requires internet connectivity to refresh your balance when using the MYER one App
When will my MYER one Credits be updated for my Myer online store purchase?
If your MYER one Member number was added to your online purchase, Credits will be updated within 24 hours after receiving confirmation that ‘your order is ready for delivery.
Do MYER one Credits expire?
MYER one Credits that have not converted into MYER one Rewards will expire after two years from date of purchase.
My Profile
How can I change my password?
You can change your password online at myerone.com.au or by logging into the MYER one App.
How do I update my details?
You can update your contact details by logging into your membership at myerone.com.au or via the MYER one App. You can add or update your email address at one of our registers in-store.
I have changed my name, how can I update it?
You can change your name by contacting the Myer Experience Centre on 13MYER (13 69 37).
I have updated my contact details on my Myer online store account; will that update my MYER one membership?
No, you will also need to login to your MYER one membership at myerone.com.au or via the MYER one App to update your MYER one membership contact details.
MYER one Membership
How do I become a MYER one member?
You can join MYER one by downloading the MYER one App, in-store, at myerone.com.au or at myer.com.au. You must be 15+ years of age, have a unique email address and an Australian residential address. Only one membership can be held per individual.
How do I become a Silver, Gold or Platinum MYER one Member?
You will become a Silver MYER one Member if you (together with your Additional Cardholder) spend $1500 - $5999.99 at Myer in a Membership Year, or a Gold MYER one Member if you (together with your Additional Cardholder) spend $6000 or more at Myer in a Membership Year.
Platinum MYER one membership is by invitation only and capped at the top 3,000 Members.
A membership year commences 1 April and ends 31 March.
At the end of the next membership year, 31 March, MYER one Members who have not spent the required amount during that membership year will be downgraded to the appropriate Tier.
Platinum MYER one membership is by invitation only and capped at the top 3,000 Members.
A membership year commences 1 April and ends 31 March.
At the end of the next membership year, 31 March, MYER one Members who have not spent the required amount during that membership year will be downgraded to the appropriate Tier.
How can I find out what my MYER one Tier is?
Your MYER one Tier can be found by either logging into your Membership at myerone.com.au or via the MYER one App. Your Tier may also be displayed on the top of MYER one e-mails delivered to your inbox.
What do I do if I lose my MYER one Card?
You can order a new card by logging into your account at myerone.com.au. To do this, you will need your MYER one Member number. You can find your Member number on a recently received MYER one email or on a previous Myer receipt. Your MYER one Member number will be printed on the bottom of the receipt. You will normally receive your replacement card within 2 to 3 weeks of request. In the meantime, be sure to quote your MYER one Member number in-store or online when making purchases so you don't miss out on earning MYER one Credits.
Alternatively, you can choose to have access to a digital MYER one Card by downloading the MYER one App, selecting ‘I’M A MEMBER,’ followed by ‘Forgot Member number’ and then follow the prompts.
Alternatively, you can choose to have access to a digital MYER one Card by downloading the MYER one App, selecting ‘I’M A MEMBER,’ followed by ‘Forgot Member number’ and then follow the prompts.
Can you stop sending me promotional material?
You can update your communication preferences by logging into your MYER one account at myerone.com.au and selecting Preferences in the drop-down menu. You can also unsubscribe by clicking on the unsubscribe links provided at the bottom of Myer emails or by contacting us at privacy@myer.com.au. If you opt out of receiving MYER one emails, we will still email you any eligible digital MYER one Quarterly Rewards and online store transactional emails. We will not be able to send you Benefit Rewards such as Birthday or Anniversary Rewards* (*Platinum, Gold and Silver Tier only).
I have unsubscribed from electronic marketing communications, why am I still getting emails from MYER one?
While you have opted out of receiving MYER one marketing emails, we will continue to send you your MYER one Quarterly Rewards earned through the program. Quarterly Reward emails will be sent from ‘MYER one Rewards’ so be sure to add us to your contacts so that you do not miss out.
I confirmed my e-mail address at the register in-store, why am I still not receiving my Birthday or Anniversary* Rewards?
1. You may have inadvertently unsubscribed.
You can update your communication preferences by logging into your MYER one account at myerone.com.au and selecting Preferences in the drop-down menu.
2. We may have sent e-mails to that address in the past and the inbox was full or a work e-mail address that has blocked promotional e-mails.
As a sender of e-mails, if we are unable to deliver an e-mail after multiple attempts, e-mail providers request that we mark the e-mail address as bounced and stop sending e-mails to that address. You can confirm the status of your email by contacting the Myer Experience Centre on 13MYER (13 69 37). *Anniversary Rewards for Silver, Gold & Platinum Tiers only.
You can update your communication preferences by logging into your MYER one account at myerone.com.au and selecting Preferences in the drop-down menu.
2. We may have sent e-mails to that address in the past and the inbox was full or a work e-mail address that has blocked promotional e-mails.
As a sender of e-mails, if we are unable to deliver an e-mail after multiple attempts, e-mail providers request that we mark the e-mail address as bounced and stop sending e-mails to that address. You can confirm the status of your email by contacting the Myer Experience Centre on 13MYER (13 69 37). *Anniversary Rewards for Silver, Gold & Platinum Tiers only.
Do I need to add my MYER one Member number each time I place a Myer online order?
By joining MYER one at the same time you create your online account, your Member number will be saved on your online account and added to all future orders.
Customers with an existing Myer online account can add their MYER one Member number to their Myer online account. Once your Member number is saved to your online account, it will be added to all future orders. This is required to see MYER one exclusive offers while shopping online. See below steps to add your MYER one Member number to your Myer online account.
1. Login to your Myer Account at myer.com.au
2. Select MYER one in the ‘My Account’ menu
3. We can check your MYER one details when you select 'Yes, Please Check'. Alternatively, enter your 16-digit MYER one Membership number found on your MYER one Card or MYER one App and select 'Add'
Your accounts will be linked
If you add your MYER one Member number at checkout only, you will be required to add your Member number every time you shop online to earn Credits.
Customers with an existing Myer online account can add their MYER one Member number to their Myer online account. Once your Member number is saved to your online account, it will be added to all future orders. This is required to see MYER one exclusive offers while shopping online. See below steps to add your MYER one Member number to your Myer online account.
1. Login to your Myer Account at myer.com.au
2. Select MYER one in the ‘My Account’ menu
3. We can check your MYER one details when you select 'Yes, Please Check'. Alternatively, enter your 16-digit MYER one Membership number found on your MYER one Card or MYER one App and select 'Add'
Your accounts will be linked
If you add your MYER one Member number at checkout only, you will be required to add your Member number every time you shop online to earn Credits.
My MYER one Number is linked to my Myer online account. Why am I not seeing my exclusive Member offers at checkout?
If an exclusive MYER one Member offer is available, and your eligible product is not being discounted at the checkout, you may need to reset your link for MYER one in your online account.
Follow the below steps to re-link your MYER one Number to your Myer Account.
1. Login to your Myer Account and select ‘My Account’. LOGIN
2. Select 'MYER one' in the 'My Account' menu
3. Re-enter your MYER one Membership Number in the ‘Membership Number’ field and select ‘Update Membership’
4. Your accounts will be re-linked
There may not be any exclusive MYER one Member offers available on the day you are shopping. You can check this by looking for a MYER one offer message on the product detail page.
Follow the below steps to re-link your MYER one Number to your Myer Account.
1. Login to your Myer Account and select ‘My Account’. LOGIN
2. Select 'MYER one' in the 'My Account' menu
3. Re-enter your MYER one Membership Number in the ‘Membership Number’ field and select ‘Update Membership’
4. Your accounts will be re-linked
There may not be any exclusive MYER one Member offers available on the day you are shopping. You can check this by looking for a MYER one offer message on the product detail page.
MYER one Rewards
What can I purchase with my MYER one Rewards?
You can use your MYER one Quarterly Rewards, Tier Benefit Rewards or promotional Rewards for purchases online at myer.com.au or in any Myer store – even on sale items. MYER one Rewards cannot be used for purchases of gift cards or other tender, purchases at Mural Hall and some food and service outlets. For full exclusions visit myerone.com.au
How do I redeem my MYER one Reward for an online purchase?
Before finalising payment at checkout, click on ‘Apply Gift Card or MYER one Reward Card,’ a form will appear for you to enter your Reward Card number and access code, then click ‘Apply.’
How do I check the progress towards reaching my next MYER one Quarterly Reward?
You can check your progress by logging into your MYER one account online at myerone.com.au or by downloading and logging into the MYER one App.
When will I receive MYER one Quarterly Rewards?
MYER one Rewards are issued quarterly when you have reached a minimum of 1,000 MYER one Credits. The Program Quarters are:
- 1 Jan – 31 Mar; Rewards earned in this quarter will generally be issued by mid-April*
- 1 Apr – 30 Jun; Rewards earned in this quarter will generally be issued by mid-July*
- 1 Jul – 30 Sep; Rewards earned in the quarter will generally be issued by mid-October*
- 1 Oct – 31 Dec; Rewards earned in this quarter will generally be issued by mid-January*
How will I receive my MYER one Quarterly Rewards?
MYER one Quarterly Rewards will be available in the Rewards tab of your MYER one App. If you do not have the App, we will send your MYER one Reward to your registered email address on your account.
You can download the MYER one App from the Apple App Store or the Google Play Store.
To update your email or your communication preferences visit myerone.com.au and select Preferences in the drop-down menu.
You can download the MYER one App from the Apple App Store or the Google Play Store.
To update your email or your communication preferences visit myerone.com.au and select Preferences in the drop-down menu.
Will I receive a Birthday Reward on my Birthday?
If you are the Primary Cardholder, have a valid email address on your account and are opted in to receive Marketing emails, you will receive a Birthday Reward via email on your Birthday. If you have the MYER one App, once you click on the Reward link in the email, your Reward will also be available in the App. To receive Birthday Rewards, you must have been a Member for at least one month prior to your Birthday and have spent a minimum of $30. The minimum spend of $30 is required each year.
How do I check my Reward balance?
You can check your Reward balance at any time via the MYER one App, by visiting retail.myergiftcards.com.au/CheckBalance, in-store at the service desk or by calling the Myer Experience Centre on 13MYER (13 69 37).
Once the Reward balance is zero, the Reward will not be displayed in the MYER one App.
Once the Reward balance is zero, the Reward will not be displayed in the MYER one App.
Do MYER one Rewards expire?
Quarterly Rewards expire 1 year from the date of issue. You can check the expiry via the MYER one App, by visiting retail.myergiftcards.com.au/CheckBalance or calling 13MYER (13 69 37). If you have downloaded and logged into the MYER one App, you can view the ‘Valid To’ date on the Reward displayed in your MYER one App.
Once a Reward has expired, the Reward will not be displayed in the MYER one App.
Tier Benefit & Promotional Rewards do not have a one year expiry and the expiry for these Rewards varies. Please check the Tier Benefit or Promotional Reward for expiry and conditions. You can also check the expiry by visiting retail.myergiftcards.com.au/CheckBalance or calling 13MYER (13 69 37)
Once a Reward has expired, the Reward will not be displayed in the MYER one App.
Tier Benefit & Promotional Rewards do not have a one year expiry and the expiry for these Rewards varies. Please check the Tier Benefit or Promotional Reward for expiry and conditions. You can also check the expiry by visiting retail.myergiftcards.com.au/CheckBalance or calling 13MYER (13 69 37)
Two-Step Verification
What is Two-Step Verification?
Two-Step Verification (also known as multi-factor authentication) is an additional security layer in our login process to protect your MYER one account from unauthorised access. When you log-in to your account, a unique code may be sent to your registered mobile or email as part of the verification process. From here, you will need to enter this unique code when prompted.
Why do I need to verify my MYER one account?
We’ve set up Two-Step Verification to better protect our customers’ account security. By requesting a unique one-time code in some login cases, we can ensure there’s an additional level of security on your account, keeping anyone out who shouldn’t have access.
I can’t log-in to my MYER one account to update my details because it says I need a code.
If you have not received a code and are unable to access your account to update your details, please call us on 13 69 37, where our Customer Service Team will assist you.
What if I don’t want to add my mobile number to my MYER one account?
If you’d rather not give us your mobile number, you can receive a one-time code via your email. We do, however, recommend you have a backup method in case you’re unable to access your email.
Can Two-Step Verification be disabled?
Two-Step Verification is there for your account security and cannot be disabled.
What should I do if I haven't added my mobile number and an email to my MYER one account?
If you haven’t provided a mobile number or email address for your account, you’ll need to contact the Customer Service team on 13 69 37 (Mon-Fri 9am - 6pm, Sat - Sun 10am - 5pm, AEST/AEDT). For security reasons, it isn’t possible to add this information to your profile yourself.
I don’t have a mobile number or have recently changed it, can I still sign-in to my MYER one account?
If you can’t access a code via SMS, select 'Choose a different method'. You will then be taken to another screen where you can select email as an alternative verification method. Once you are logged in, you can update your mobile number, in the Profile tab of the MYER one App or if you are logged into myerone.com.au select ‘Account Details’ from the drop-down menu at the top right-hand corner.
Do I need to enable Two-Step Verification or is it automatic?
Two-Step Verification will be automatically enabled on both your Myer online and MYER one accounts. Please ensure your account details, including your mobile number and email, are up to date at all times.
How long is the one-time code valid for?
The six-digit code sent to your mobile or email will be valid for five minutes. If you have not entered the code within 5 minutes, you can request a new one by selecting Resend Code.
What happens if I enter the code incorrectly?
If you enter the verification code incorrectly multiple times, you will need to wait five minutes for another code or verify another way (i.e., via your email or mobile, depending on your initial method).
I can’t find my verification code on my mobile or my email.
If a code doesn’t appear in your mobile messages or email inbox, try checking your spam or junk folders or select Resend Code to request a new one. Note that some Android devices may move the mobile SMS message to a Spam folder. If a code still isn’t appearing, call 13 69 37 for our Customer Service Centre to assist you.
What do I need to do if I change to a new device?
If you have Two-Step Verification using SMS and you have the same mobile phone number, you don’t need to do anything. It will automatically work on your new device.
MYER one App
What are the benefits of the MYER one App?
When you login into the MYER one App you will have access to your digital MYER one Card, you can view your MYER one Credit balance, purchase history (up to 24 months), access any eligible MYER one Rewards, plus much more.
Can I use the MYER one App for proof of purchase when exchanging/returning an item?
Providing you scanned your MYER one Card/App at time of purchase and the item is eligible for an exchange/return, you can provide the receipt number from the purchase tab in your App as proof of purchase. Purchases older than 24 months are not available, please hold onto hard copy receipts for Warranty purposes.
What devices support the MYER one App and how do I download it?
The MYER one App supports iPhone version 11 and above and Android version 5 and above. You can download the MYER one App from the Apple App Store and the Google Play Store.
What password do I use to login to the MYER one App?
If you are an existing MYER one Member and have logged into myerone.com.au previously, you can log into the App by using the same password. If you have never logged into myerone.com.au, select ‘I’M A MEMBER’ in the MYER one App, enter your MYER one Member number and follow the prompts to set up a password.
I have forgotten my MYER one password. Can I still log into the MYER one App?
You will need to reset your password by selecting ‘I’M A MEMBER’ in the App, entering your MYER one Member number and following the prompts.
The MYER one App has asked if I wish to accept push notifications, why?
Push notifications will notify you of sale events, offers and when MYER one Quarterly Rewards are sent to your App. You can manage your push notifications at any time from your smartphone settings.
Can I join the MYER one Program using the MYER one App?
You can join MYER one using the MYER one App and you will then have access to a digital MYER one Card straight away.
If I join the MYER one Program using the MYER one App, will I receive a plastic MYER one Card?
If you join MYER one using the MYER one App, you will have access to a digital MYER one Card and will not receive a plastic card.
If I login to the MYER one App, will I still receive my MYER one Quarterly Rewards in the mail?
Once you have logged in to the MYER one App, any eligible MYER one Quarterly Rewards will be sent directly to your App. You will no longer receive Quarterly Rewards in the mail.
Once I have logged into the MYER one App, can I change the way I receive my Quarterly Reward?
Once you have logged into the MYER one App, any eligible MYER one Quarterly Rewards will be sent directly to your App. If you no longer want to receive Quarterly Rewards via the App, you will need to contact the Myer Experience Centre on 13MYER (13 69 37), they will ensure you have a valid email address on your membership and update your Quarterly Rewards to be sent via email.
I have deleted the MYER one App, how do I access my Quarterly Rewards?
You will need to download the MYER one App and log back in to have access to any eligible Rewards. If you wish to change the way you receive Rewards in the future and have a valid email address on your Membership, please contact the Myer Experience Centre on 13MYER (13 69 37) who will update your Rewards to be sent via email.
How can I contact the MYER one team via post?
Write to us at:
MYER one Customer Service Centre
Reply Paid 2215
Melbourne VIC 8060
MYER one Customer Service Centre
Reply Paid 2215
Melbourne VIC 8060